Frequently Asked Question
Enter the needed folder and activate List mode in Page View in the right upper corner of the products catalogue.
2. Enter the required quantity of the products you wish to purchase in the field Qty on the right from the product name.
3. Click Add to cart on the right of the product name.
3. After the choice done, go to your private area My account (right upper corner of all pages) and enter My basket. Here you'll see your order with the products you chose.
4. You may specify the delivery charges in the field Include delivery charges ($).
You may contact us in order to get the exact price of delivery charges.
If you leave the field unfilled, you will be charged by courier mail upon your order delivery.
Otherwise, if you have your own UPS account, please specify it in the field Special instructions for shipment.
5. You are welcome to specify the required date of delivery in the field Desired date of delivery.
6. Enter your contact telephone number into the field Special instructions for shipment for delivery purposes. Also please note that we require only actual postal address since UPS does not deliver shipments to PO boxes.
Please note: for wholesale payments by card it is possible to add to cart approximate quantity of any model, so that to fit the sum of your actual order. The disparity with the sum you would like to order to can be covered by adding delivery charges in the field Include delivery charges ($) below your order at page My basket.
In such case kindly specify the actual items and their quantity in the field Special instructions for shipment below your order at page My basket.
7. Click Payment by
and your order will be forwarded to 2Checkout processing service page
After finishing the payment procedure in the 2Checkout service, you shall receive your order confirmation from 2Checkout by e-mail within few minutes if your order is approved.
We also accept checks, cash, purchase orders (when accompanied by a check) and money orders. We accept over 20 currencies.
You may send cash or checks in a non U.S. currency. If you select a non U.S. currency, our order page will automatically convert the total price of the order to that currency.
If you send a check in USD drawn on a bank outside the U.S., the order must be for $100 or over.
If your order is above 500 USD, so this may take from few minutes to several hours. Such orders are approved by TS-Market manager.
The threshold amount, 500 USD, can be changed without notice.
Orders from some countries are set to be approved before payment made in the same way as orders above 500 USD.
2Checkout needs to trace a customer for the payment security reasons.
But since these servers are internationally used, 2Checkout cannot trace a customer.
In this case you need to use an e-mail from a national mail server.
Your order is not approved if 2Checkout finds it fraudulent.
We reserve the right to choose where from to ship the products, however if you have any preferences please let us know.
In case a returned product is broken by user or does not include complete shipment set, we shall deduct from the refund amount the cost of repair or the cost of the missed items.
However initially we kindly request you to contact us to give us a chance to fix the problem remotely.
Otherwise please contact us for the return instructions.
Claims for guarantee repairs are not accepted at:
- operation rules violating;
- mechanical damages;
- absence of Telesystems' stamp on the present document.
Warning! The guarantee does not cover batteries .
In case of return for warranty service please kindly contact us for the return instructions.
You are welcome to contact us with any questions
We are happy to assist you!
We do not provide technical support or access to firmware/software files to the customers who bought our products from e-bay.
We provide the above listed service only to the customers who purchased our products either from us directly or from our dealers. The list of the dealers is available here. At present files for downloading are available for the owners of serial numbers from our base.
To get technical support please contact our technical support specialist: firstname.lastname@example.org. Please specify the serial number of the device in your letter.
If you need maximal local technical support, please obtain our products from the nearest Primary Distributor. Primary Distributors for other customers can provide warranty service only and never technical support. Technical support is provided by direct seller or by our company, by e-mail, since we need time to consider carefully and discuss many situations with technical specialists.